| | Hana Schank Consulting is an information architecture and user experience consultancy that offers a full suite of Information Architecture services. We help our clients create more usable web sites, intranets, extranets, online tools and DVD-ROMs. |  |
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| | You Say Focus Group, I Say Usability
"So..." said the project manager. "We got the new designs back from the focus groups."
"And?" I asked.
"Well," he said. "I don't get it. You know how we put intro copy on the higher pages to give users a sense of what they'd be getting on lower level pages?"
"Mm hmm," I said. I had a sense of what was coming.
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